More patients reach theirfirst fillbecause all your systems finally talk to each other
RxWare moves patients from prescription to therapy start — faster, with full visibility, and at a fraction of the cost of traditional patient access services.
See it in action
What RxWare does, in under two minutes.
How we find where patients stall between the script and the first fill — and how brands get them to therapy faster.
The problem
The prescription was written. The patient was lost.
This isn't an awareness problem. It's a visibility and coordination problem — and it costs you prescriptions you already earned.
Your sales team did their job and the physician chose your product. But between the written script and the first fill, patients fall through the gaps — and nobody sees it happen until it's too late.
The access process is fragmented by design: multiple vendors, disconnected systems, manual handoffs, no single source of truth.
56%
of new prescriptions for novel medicines launched in 2022–2023 went unfilled, on average
29%
of new patients on chronic novel therapies were still on therapy after one year
27%
of all new prescriptions go unfilled across payers
Source: IQVIA Institute, Understanding the Use of Medicines in the U.S. 2025.
From script to first fill
Get more patients onto therapy — in days, not weeks.
Five moments decide whether therapy starts. RxWare follows each one in real time and steps in the moment a patient stalls — not weeks later in a report.
Script written
Physician chose your product
Secured- 2
Benefits check
Coverage unclear, days lost
Where patients stall - 3
Prior authorization
Manual handoffs, no owner
Where patients stall - 4
Copay enrollment
The card never reaches the patient
Where patients stall First fill
Therapy actually starts
Goal
How patients get in
Brand.com access widget
Embeds directly into your existing brand website, so patients start where they already are.
QR code
For print and marketing distribution — a scan takes the patient straight into enrollment.
API
Direct connectivity with partner systems, so enrollment flows in from where the patient is identified.
What we connect
One operating layer across the systems you already run.
RxWare coordinates across your existing ecosystem. It does not replace your EHR or your hub.
- Step 1 · Signal in
EHR, network or partner signal
A prescription, referral or partner event enters from the systems you already run.
EHR systemsathenaOne and other EHRsHub / CRMPrescriber / officePatient referralsWidget, QR, APIPharmacyCopay program - Step 2 · Patient experience
Branded patient experience
The patient continues in your brand's experience on mobile, with no new portal and no paper packet.
- Step 3 · Action
Consent, enrollment and copay
Consent is captured, enrollment is completed and copay support is activated in the same flow.
ConsentEnrollmentCopay - Step 4 · Returned
Status and outcomes, returned
Every status update flows back to the hub, the brand team and DataView, in real time and with an audit trail.
HubBrand teamDataView
Every step for every patient — in one place, in real time, with an audit trail.
Your existing stack stays exactly where it is.
RxWare connects over standard interfaces — no rip-and-replace, no new system for your teams to learn.
EHR / clinical
Live integration + standard APIs
- athenaOneLive
- Other EHR systemsScoped per program
CRM / hub
Standard APIs and data feeds
- Hub platformsScoped per program
- CRM systemsScoped per program
Pharmacy / copay
Standard APIs and data feeds
- Specialty pharmacy systemsScoped per program
- Copay vendorsScoped per program
athenaOne is a live, production integration. Other systems are connection categories, not a vendor list — we connect them over standard APIs and data feeds, scoped during the diagnostic for each program.
We augment, not replace
Your existing hub, vendors and systems stay exactly where they are. RxWare adds a coordination layer on top of them — nothing gets ripped out, re-platformed or re-contracted.
The traditional approach vs. one operating layer for the patient journey
Setup
Visibility
Intervention
AI
Integration
Cost model
Platform
The patient journey, on one surface
We're not a hub and not a services firm. We sit down with your team, identify exactly where the patient journey is breaking, and deploy RxWare OS to fix that specific problem.
Patient mobile experience
DataView
Integrations
EHR, CRM and hub connections normalize fragmented data into one operating layer — not five vendors.
Live patient status
Every patient carries a live state, so a stall surfaces the day it happens, with an owner attached.
AI agents and automation
Agents monitor the journey and trigger the right action; routine follow-up runs itself.
Patient engagement
SMS, email and mobile outreach — HIPAA, TCPA and GDPR compliant.
Care team chat
Patients reach nursing staff and care coordinators inside the same platform.
Live scriptedLive free-responseAsyncMulti-memberSMSWorkflows
Consent capture, copay enrollment and surveys with leading completion rates.
Audit-ready, MLR-ready
Approved communication frameworks, with consent and access decisions logged end to end.
We diagnose first. Then we deploy.
Results
The results speak for themselves.
Prescriptions that become therapy starts — measured the way your brand team does.
Every number below comes from a live brand program.
0x
Faster time to therapy for a specialty GI brand
0 sec
Average time for a patient to receive a copay card
0%
Workflow completion rate
0x
Increase in consent capture, rare disease
0K+
Patients reached at a 1.6% opt-out rate
0%
Consent capture rate across all RxWare programs
0%
Patient enrollment into the Hub, pediatric rare disease
+0%
Copay enrollment completion, from 66% to 80%
Gastrointestinal Therapy
RxWare helped us cut our time to therapy by 5x. Patients now receive a copay card in just 90 seconds, and 93% complete the entire workflow. It's been a game-changer for access and speed.
Migraine Therapy
RxWare's automated messaging reached over 145,000 patients with refill reminders and copay info, all with just a 1.6% opt-out rate. The engagement is off the charts.
Rare Disease Therapy
We struggled with missing consents—until RxWare. Their automated outreach led to a 35x increase in consent capture. We've never seen results like this before.
Is RxWare a fit?
Built for brand and patient access leaders who are done guessing.
We work with small to mid-size specialty and rare disease manufacturers, with buyers who own the outcome — not just the process.
You're the right fit if:
- Your product is prescribed, but too many patients never reach the first fill
- You see prescription volume but not where patients drop off
- You run a hub or access program without confidence in its data
- Services-heavy patient support isn't scaling the way you need it to
- You need results fast — not an 18-month implementation
Security
Industry-Leading Security & Compliance
Enterprise-grade controls, audited infrastructure and MLR-approved communication frameworks — from the first patient message onward.
A direct next step
If patients are being lost after the prescription, that is a solvable problem.
Bring one access challenge. We'll map where the journey is breaking and what it would take to improve it.
30 minutes. Your team and ours. No canned platform tour.