More patients reach theirfirst fillbecause all your systems finally talk to each other
RxWare moves patients from prescription to therapy start — faster, with full visibility, and at a fraction of the cost.
Case studies
Real-world results
Explore how RxWare OS drives measurable results across the patient journey, with selected outcomes from real RxWare clients.
Case study #1
Before RxWare, paper-based enrollment forms for copay and PAP left patients in a 63-day onboarding limbo.
78%
faster time to therapy
$6,713
patient value realized sooner, per participant
The problem
The prescription was written. The patient was lost.
This isn't an awareness problem. It's a visibility and coordination problem — and it costs you prescriptions you already earned.
Your sales team did their job and the physician chose your product. But between the written script and the first fill, patients fall through the gaps — and nobody sees it happen until it's too late.
The access process is fragmented by design: multiple vendors, disconnected systems, manual handoffs, no single source of truth.
56%
of new prescriptions for novel medicines launched in 2022–2023 went unfilled, on average
29%
of new patients on chronic novel therapies were still on therapy after one year
27%
of all new prescriptions go unfilled across payers
Source: IQVIA Institute, Understanding the Use of Medicines in the U.S. 2025.
What we connect
One operating layer across the systems you already run.
RxWare coordinates across your existing ecosystem. Your existing hub, vendors and systems stay exactly where they are — nothing gets ripped out, re-platformed or re-contracted.
- Step 1 · Signal in
EHR, network or partner signal
A prescription, referral or partner event enters from the systems you already run.
EHR systemsClinical and prescribing dataHub / CRMPrescriber / officePatient referralsWidget, QR, APIPharmacyCopay program - Step 2 · Patient experience
Branded patient experience
The patient continues in your brand's experience on mobile, with no new portal and no paper packet.
- Step 3 · Action
Consent, enrollment and copay
Consent is captured, enrollment is completed and copay support is activated in the same flow.
ConsentEnrollmentCopay - Step 4 · Returned
Status and outcomes, returned
Every status update flows back to the hub, the brand team and Data View 360°, in real time and with an audit trail.
HubBrand teamData View 360°
Every step for every patient — in one place, in real time, with an audit trail.
The RxWare approach
Setup
Visibility
Intervention
AI
Integration
Cost model
Platform
One connected journey
The patient gets a simple next step. Your team gets a clear operational view.
Patient experience
From invitation to enrollment and beyond, the patient moves through a branded, permissioned journey designed around the support they need.
82%
Average consent capture rate across all RxWare programs
90 sec
Average time for a patient to receive a copay card
93%
Average workflow completion rate
Brand and access view
See where the journey advances—and where it stalls. Data View 360° turns each interaction into program-level visibility across enrollment, completion, drop-off, and follow-through.
Integrations
EHR, CRM and hub connections normalize fragmented data into one operating layer — not five vendors.
Live patient status
Every patient carries a live state, so a stall surfaces the day it happens, with an owner attached.
AI agents and automation
Agents monitor the journey and trigger the right action; routine follow-up runs itself.
Audit-ready, MLR-ready
Approved communication frameworks, with consent and access decisions logged end to end.
Results
In their words.
What brand and patient access leaders say after running RxWare on live programs.
CAR T program
We're just hearing such great things about the mobile companion. We are excited to build it out more.
Pediatric rare drug
[RxWare] is #1 the smartest thing we did for launch.
Specialty therapy
The field team provided valuable feedback, expressing positive reviews of the pilot and their overall experiences. They recognize significant potential for impact with an expansion. One field manager highlighted that the re-route notification not only facilitated a conversation with the HCP about reissuing the prescription but also served as an opportunity to introduce the HCP to the patient support program, adding an extra layer of value to their interaction.
Is RxWare a fit?
Built for brand and patient access leaders who are done guessing.
We work with small to mid-size specialty and rare disease manufacturers — and the brand and patient access leaders accountable for getting patients onto therapy.
You're the right fit if:
- Your product is prescribed, but too many patients never reach the first fill
- You see prescription volume but not where patients drop off
- You run a hub or access program without confidence in its data
- Services-heavy patient support isn't scaling the way you need it to
- You need results fast — not an 18-month implementation
Security & compliance
Built for regulated patient engagement.
Enterprise-grade controls, audited infrastructure and MLR-approved communication frameworks — from the first patient message onward.
A direct next step
If patients are being lost after the prescription, that is a solvable problem.
Tell us about your access program. Let's discuss your challenges and explore where RxWare could help.
A conversation about your program and priorities.