Mobile Messaging Guide

These messages are examples of mobile messaging approved by specialty pharmaceutical legal departments.

However, they have been sanitized and do not represent any specific brand or therapy.

We hope you find them useful for your mobile messaging efforts.

Welcome Messages (from hub, non-commercial pharmacy, and others)

MessageNotes
We received your Rx starting with ABE from and will call you to review next steps.
Call +1 (888) 555-1212 w/ any questions.

Reply STOP to stop future messages.		Intro message from NCP
Enroll in Support to receive dedicated resources and support, including mobile updates.

helpr.co/abelformin/31/{{user_hash}}

Reply STOP to opt out of texts.		PSP invite from self-invite or hub
You may be eligible for the Patient Assistance Program (PAP).
Visit helpr.co/abepap to start your PAP application.

Reply STOP to opt out of texts.		PAP invite from self-invite or hub
RxWare Support is processing your prescription starting with ABE.
Click here for information: helpr.co/abelformin

Text STOP to stop messages or HELP		Journey Tracker invite from NCP
Apply for your Abelformin (yurimab) Co-Pay card here: helpr.co/abecop
Access education and updates to start treatment.

Text STOP to stop messages or HELP		Copay invite from self-invite or hub
Apply for the Abelformin (yurimab) Patient Assistance Program (PAP) here: helpr.co/abepap.
Eligible patients may receive Abelformin at no cost.

Text STOP to stop messages or HELP		PAP invite from self-invite or hub
Enroll in the Copay Savings Card Program for Abelformin (yurimab)
helpr.co/abecop		Copay invite from self-invite or hub
Enroll in the Support Special Program here:
helpr.co/abepsp		Loyalty program invite from self-invite or hub
To sign up for patient education, text reminders, nurse support and more go to helpr.co/abepsp or call +1 (888) 555-1212Promo message for hub

STOP Message Responses

MessageNotes
Thank you. You will no longer receive text messages from this number.MLR approved, standard opt-out response with no call to action.
NETWORK MSG: You replied with the word "stop" which blocks all texts sent from this number.

Text back "unstop" to receive messages again.		MLR approved. standard toll- free opt-out response with short code opt-In call to action.
You will no longer receive messages and updates from the Abelformin (yurimab) support program.

Reply START to reinstate messages or contact support at +1 (888) 555-1212.		MLR approved opt-out response with support program name, number and short code opt- in call to action.
You will no longer receive messages and updates from RxWare Support.
If you have any questions, please contact support at +1 (888) 555-1212		MLR approved opt-out response with call to action.(Option 1)
You have opted out of text messages from the RxWare Support Program.
Please contact us at +1 (888) 555-1212 with any questions.		MLR approved opt-out response with call to action. (Option 2)
You will no longer receive messages and updates from RxWare Support.

Please contact HA Support at +1 (888) 555-1212 for any questions or concerns		MLR approved opt-out response with call to action. (Option 3)

Any Non-Programmed Patient Responses

MessageNotes
This channel is not monitored for responses.
Please call +1 (888) 555-1212 w/ any questions or concerns.
The message you sent will not be received by RxWare Support.
Text MENU to get a list of valid options or call HA Support at +1 (888) 555-1212.
The message you sent will not be received by RxWare Support.
Please contact support at +1 (888) 555-1212 for any questions.
Please contact +1 (888) 555-1212 for any questions or issues.
Note, this is an unmonitored channel.
For any questions, please contact RxWare Support at +1 (888) 555-1212
This line is not monitored by any representative, and we cannot process your message.
Please contact RxWare support at +1 (888) 555-1212 for any questions or concerns

Patient Journey Status Messages

MessageNotes
Verification of your insurance coverage for Starting with ABE has been completed.
We will update you on next steps.

Reply STOP to stop future messages		BI/BV success
Your insurance requires prior authorization.
Our team is working with your healthcare provider to resolve this.
If you have any questions call +1 (888) 555-1212.
Reply STOP to stop future messages		PA Status
Good news, Your insurance has approved your medication.
We are processing your prescription for fulfillment.

Reply STOP to stop future messages		PA Success
To receive text message updates about your Rx starting with ABE, click here: helpr.co/abepsp

Reply STOP to stop future messages		SMS consent from NCP
Thank you for enrolling in RxWare Support.
We will be in touch with updates as we learn more.
Please save our contact information below so you will know when we call.
If you have questions, please call us.

Reply STOP to stop future messages.		Save Hub contact info to phone
Your enrollment form for Abelformin (yurimab) is still waiting.
Complete the form using this secure link .

Text STOP to stop messages or HELP		Missing Information
Your enrollment form for RxWare Support is still waiting.
Complete the form using this secure link .

Text STOP to stop messages or HELP		Missing Information
Here are your Abelformin (yurimab) co-pay card details.
Provide them to your pharmacist:
RxBIN: 888,
RxGRP: 555,
Issuer: XXXX,
Member ID: 12345

View the card details, save to mobile wallet and get more information via this secure link 		Copay success, save card to wallet
Hi. We have an update regarding your co-pay.
Read the full details via this secure link

Text STOP to stop messages or HELP		Copay Status
Unfortunately you're not eligible for Abelformin (yurimab) Co-Pay.
For more info call support.		Copay Status
Congratulations! You are eligible for the Abelformin (yurimab) co-pay assistance card.
View it here 		Copay Success
Unfortunately, you're not eligible for assistance with your Abelformin (yurimab) treatment.Copay Status
Good news, you qualify for copay assistance and will pay as little as $25.00.
Reply STOP to stop future messages		Copay Success
Thank you for applying to the Abelformin (yurimab) Co-Pay Card Program.
You can review program terms & conditions here:

Text STOP to stop messages or HELP		Copay Success
Your prescription has been transferred to XXXX Pharmacy.
Someone will reach out to you to coordinate payment and shipping.
To receive more details, follow this secure link

Text STOP to stop messages or HELP		SP Triage
Good news, your insurance approved your Rx.
It will be fulfilled by [xxxxxxxxx].
Please save the attached contact card so you'll know when the pharmacy calls.
Reply STOP to stop future messages.		PA success, SP triage, save contact info to phone.
Your prescription has been sent to XXXX Pharmacy.
They will contact you regarding your shipment.
Click to save the pharmacy's contact info.

If you would like to update to another pharmacy, please call +1 (888) 555-1212.
Reply STOP to stop future messages		Script triage, save pharmacy contact info to phone
Your Rx was submitted to XXXX Specialty Pharmacy.
They will call you from xxx-xxx-xxxx		SP Triage
[xxxxxx] has shipped your Rx.
Expect arrival on 11/2.
Reply STOP to stop future messages.		SP Shipment
Hi. We have an update regarding your shipment.
Read the full details via this secure link:

Text STOP to stop messages or HELP		Shipment Status
XXXX Specialty Pharmacy will contact you to coordinate shipment.
View Details here 		Shipment Status
Mobile Messaging Guide
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